Privacy Policy

Last updated: January 15, 2025

At Sup-s-ananasom, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

Information We Collect

We collect information that you provide directly to us when you:

• Fill out forms on our website
• Subscribe to our newsletter
• Request information about our services
• Contact us via email, phone, or other communication channels
• Participate in surveys, promotions, or other activities we offer

The types of personal information we may collect include:

• Contact information, such as your name, email address, mailing address, and phone number
• Demographic information, such as your age, gender, and nationality
• Travel preferences and interests to help us personalize your experience
• Records of your correspondence with us
• Information you provide when leaving comments or reviews

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information may include:

• IP addresses
• Browser type and version
• Operating system
• Device information
• Pages visited and navigation patterns
• Timestamps and length of visits
• Referring websites or sources

We collect this information using cookies, web beacons, and similar technologies. For more information about our use of cookies, please see our Cookie Policy.

How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our website and services
• Process inquiries and respond to your requests
• Send you marketing communications about our products, services, and promotions (you can opt-out at any time)
• Personalize your experience and deliver content relevant to your interests
• Monitor and analyze trends, usage, and activities in connection with our website
• Detect, investigate, and prevent fraudulent transactions and other illegal activities
• Comply with legal obligations and enforce our terms and conditions
• Create aggregated, anonymized data for analytical purposes

Sharing of Information

We may share your personal information with:

• Service Providers: Third-party vendors, consultants, and other service providers who perform services on our behalf, such as email delivery, data analysis, payment processing, and customer service.
• Business Partners: Trusted travel operators and accommodation providers with whom we partner to deliver services you request, but only as necessary to fulfill those services.
• Legal Requirements: If required to do so by law or in response to valid requests by public authorities (e.g., court or government agency).
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
• With Your Consent: In other ways described to you at the point of collection or pursuant to your consent.

We do not sell your personal information to third parties for their marketing purposes without your explicit consent.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• The right to access and receive a copy of your personal information
• The right to rectify or update your personal information
• The right to erase your personal information (the "right to be forgotten")
• The right to restrict processing of your personal information
• The right to object to processing of your personal information
• The right to data portability
• The right to withdraw consent

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. Please note that these rights may be limited in some circumstances by local law requirements.

Email Marketing

With your permission, we may send you emails about our services, new products, and other updates. You can opt-out of receiving marketing communications from us at any time by:

• Following the unsubscribe instructions included in each marketing email
• Sending us an email stating your request to [email protected]
• Updating your preferences in your account settings (if applicable)

Please note that even if you opt-out of receiving marketing communications, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards, no security system is impenetrable, and we cannot guarantee the absolute security of our databases, nor can we guarantee that the information you supply will not be intercepted while being transmitted to us over the Internet.

International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you are resident. These countries may have data protection laws that are different from the laws of your country.

Specifically, our website servers are located in Australia, and our third-party service providers and partners operate globally. This means that when we collect your personal information, we may process it in any of these countries.

By submitting your personal information, you agree to this transfer, storing, or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to delete such information from our systems.

Third-Party Links

Our website may contain links to third-party websites and services that are not owned or controlled by Sup-s-ananasom. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the privacy policy of every site you visit.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Sup-s-ananasom
42 Harbour Street
Sydney, NSW 2000
Australia

Email: [email protected]
Phone: +61 2 8123 4567